The article discusses a consumer's complaint about purchasing a concert ticket from SeatGeek based on an advertised opening act who had withdrawn from the lineup prior to ticket purchase. The ticket seller did not update this critical information, leading the buyer to feel misled. SeatGeek initially offered a promo code as compensation but was urged to reconsider for a full refund instead. The article emphasizes the responsibility of ticket platforms to provide accurate information and suggests contacting higher-ups for a resolution.
I think SeatGeek needs to review how it handles lineup changes. Clearly, its system failed you.
If SeatGeek had updated its website in a timely manner, you wouldn't have wasted your money on this ticket.
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