The audit by NY State Comptroller Thomas P. DiNapoli revealed that New York state's implementation of the long-awaited Next Generation 911 (NG911) system is significantly behind schedule. This upgrade allows enhanced communications during emergencies, but the Division of Homeland Security and Emergency Services (DHSES) has struggled with guidance and planning. Most counties are confused about how to proceed, and the necessary statewide plan continues to be delayed. While the NG911 in NYC is nearing completion, the state's overall transition faces ongoing challenges, underscoring the need for effective coordination across agencies.
The transition to NG911 has complexities beyond just equipment updates, and it requires coordination between emergency and public safety officials and various state and local agencies.
Comptroller DiNapoli noted DHSES has not sufficiently provided counties with the guidance needed to move forward with implementing statewide interoperable communications.
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