"The complaint came two years after a San Francisco Chronicle investigation unearthed allegations that the pet facility was hiring inexperienced employees, staff had insufficient training and facilities in the Bay Area were understaffed. At the time, the Chronicle spoke with 29 current and former employees who corroborated client claims that pets weren't properly fed or medicated, or were returned to their owners covered in urine and feces."
"In one incident, a dog attacked four employees at the Santa Clara Wag facility, sending them to the hospital, the Santa Clara district attorney's office said in a statement. "Pets are family," Santa Clara County Dist. Atty. Jeff Rosen said. "When you leave a family member in someone else's care, you are relying on that caretaker to provide the highest standard of safety, comfort, and care.""
Wag Hotels, a day-care and boarding company with Bay Area and Southern California locations, agreed to pay $150,000 to settle a consumer protection lawsuit alleging pet mistreatment and failure to report dog bites. San Francisco, San Mateo and Santa Clara county district attorneys filed the complaint after allegations of neglected animals, insufficient employee training, inexperienced hires, and understaffing at Bay Area facilities. Current and former employees corroborated client claims that pets were not always fed or medicated and were sometimes returned to owners covered in urine and feces; one incident involved a dog attacking four employees and sending them to the hospital. Wag denied wrongdoing and called the incidents isolated exceptions.
Read at Los Angeles Times
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