#consumer-protection

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UK politics
fromBusiness Matters
22 hours ago

Regulation of Online Spaces and Protection of Consumer Rights in Modern Britain

Policymakers must balance online innovation with robust consumer protections and adaptable oversight to address cross-border and unregulated platform risks.
fromIndependent
17 hours ago

AIB warns of emerging threat of 'second-helpings scams' to defraud victims by offering fake services to recover stolen money

Swindle involves panicked customers losing more money on top of what was stolen from them in the first place
Miscellaneous
#dark-patterns
fromWIRED
1 day ago
EU data protection

Chatbots Play With Your Emotions to Avoid Saying Goodbye

fromWIRED
1 day ago
EU data protection

Chatbots Play With Your Emotions to Avoid Saying Goodbye

Food & drink
fromFast Company
1 day ago

The Reese's pumpkin wrapper catfished you. Deal with it

Consumers sued Hershey claiming Reese's Pumpkin packaging deceptively showed carved jack-o'-lantern faces absent on the chocolates; a judge dismissed the suit for lack of concrete injury.
Renovation
fromHomebuilding
2 days ago

Free home survey offers? Why you should be cautious about renovation cold calls

Automated robo-calls using avatar software and overseas call centres are misleading homeowners into costly, sometimes false, home-improvement sales.
New York Knicks
fromGothamist
3 days ago

Gov. Hochul warns of 'inflation refund' scams as New York sends out millions of checks

Eligible New Yorkers receive inflation refund checks without submitting personal information; scammers send fraudulent messages demanding bank or payment details.
World news
fromBusiness Matters
3 days ago

How Regulatory Shifts Are Reshaping Online Gaming Markets in Australia vs. the UK

Australia and the UK are reshaping online gaming through divergent regulatory frameworks prioritizing consumer protection, market integrity, and adaptation to digital innovation.
fromTechCrunch
4 days ago

Lootlock protects kids from overspending on gaming and will be presenting at TechCrunch Disrupt 2025 | TechCrunch

Nick Pompa, founder of Lootlock - an app that prevents kids from running up unauthorized gaming bills on their parents' credit cards - is an avid gamer and software developer working in fintech. As a dad of two under two, he's looking forward to sharing his passion for gaming with his kids when they grow old enough to play. He started gaming at age 6, he told TechCrunch.
Parenting
Pets
fromLos Angeles Times
5 days ago

Pet hotel to pay $150,000 to settle allegations of failing to report dog bites, lapse in safety protocol

Wag Hotels will pay $150,000 to settle allegations of pet mistreatment and failure to report dog bites amid staffing and training deficiencies.
Pets
fromSan Jose Inside
6 days ago

DA Says Pet Hotel Failed to Report Dog Bites, Must Pay $150K

Wag Hotels will pay $150,000 and must strengthen safety, training, hygiene, and playgroup supervision after failures to report dog bites and other lapses.
fromTelecompetitor
6 days ago

National Advertising Division Recommends AT&T Modify Free iPhone Claims

The recommendation is a response to a Fast Track SWIFT challenge from Verizon. Fast Track SWIFT is an expedited challenge process designed for single-issue advertising cases. The challenge said that the AT&T advertising claim, "Learn how everyone gets iPhone 16 Pro on us," was false because not "everybody" can get a free phone. The challenge said the ad suggested that every customer on every AT&T plan can receive a new phone.
Marketing
Cars
frominsideevs.com
6 days ago

Tennessee Woman Buys Tesla. Then the Dealership Tells Her To Return It A Month Later. Here's Why It's A Blessing in Disguise

Buyer returned a Tesla after financing was denied and later learned the vehicle had undisclosed damage and prior wreck history.
#amazon
fromAxios
6 days ago
E-Commerce

How and when you'll get a refund from the Amazon Prime, FTC settlement

fromAxios
6 days ago
E-Commerce

How and when you'll get a refund from the Amazon Prime, FTC settlement

E-Commerce
fromFortune
6 days ago

Why Amazon's $2.5 billion Prime settlement with the FTC is actually a giant win for the company | Fortune

Amazon agreed to a $2.5 billion settlement with the FTC over deceptive Prime enrollment and cancellation practices involving dark patterns.
#ticketmaster
fromFortune
1 week ago
Law

Ticketmaster accused by FTC of conspiring with brokers to buy concert tickets at face price, get a kickback at higher resale | Fortune

fromFortune
1 week ago
Law

Ticketmaster accused by FTC of conspiring with brokers to buy concert tickets at face price, get a kickback at higher resale | Fortune

fromAbove the Law
1 week ago

Morning Docket: 09.25.25 - Above the Law

* Judge considering sanctioning DOJ lawyers over repeated statements compromising fairness of Mangione trial. [ NY Times] * Roberta Kaplan representing Disney shareholders seeking discovery to determine if Kimmel suspension demonstrates a breach of fiduciary duties. [ Semafor] * Group challenging SEC gag rule, which prevents parties who voluntarily settle enforcement cases from turning around and telling the market they did nothing wrong, seeks en banc review from the Ninth Circuit. But, you know, you don't have to settle. [ Law.com]
Law
Healthcare
fromwww.npr.org
1 week ago

Trump punted on medical debt protection. Now the battle is in the states

Federal rollback of medical-debt protections has moved consumer advocacy to state legislatures, producing some protections in blue states but repeated legislative setbacks in conservative states.
#windows-10
fromZDNET
1 week ago
Tech industry

Consumer Reports slams Microsoft for Windows 10 mess, urges extension of free updates

fromZDNET
1 week ago
Tech industry

Consumer Reports slams Microsoft for Windows 10 mess, urges extension of free updates

#ftc-lawsuit
San Francisco
fromsfist.com
1 week ago

Seemingly Bogus Mission District Immigration Attorney Fined $600,000 for Unlicensed Work

A Mission District storefront falsely presented legal services, lacked attorneys, and was ordered to pay $600,000 for defrauding immigrants.
#amazon-prime
fromLos Angeles Times
1 week ago

After insurance pullback, advocates demand a 'bill of rights' for California policyholders

A leading consumer group is proposing a policyholder rights initiative that would require insurers to offer coverage to California homeowners who fireproof their homes - or lose the right to sell home or auto insurance in the state for five years. The Insurance Policyholder Bill of Rights was filed with state Atty. Gen. Rob Bonta's office last week by Consumer Watchdog, the Los Angeles advocacy group whose founder Harvey Rosenfield authored Proposition 103, the 1988 initiative that governs California insurance law.
California
Real estate
fromwww.housingwire.com
1 week ago

Legal experts say RESPA suit against Zillow is going nowhere fast'

A lawsuit alleges that prominent 'contact agent' buttons and undisclosed referral fees mislead buyers about who receives commissions and whether informed consent exists.
#antitrust
fromwww.cbc.ca
1 week ago
US politics

U.S. regulator sues Ticketmaster and Live Nation, alleging illegal resale tactics | CBC News

fromwww.cbc.ca
1 week ago
US politics

U.S. regulator sues Ticketmaster and Live Nation, alleging illegal resale tactics | CBC News

fromwww.cbc.ca
1 week ago

TD Bank joins Anti-Scam Coalition, but tells customer she's responsible for $10,000 lost in phone scam | CBC News

"Awareness campaigns are important, but they only go so far," said Jessica Fraser of Timmins, Ont., who lost $10,000 in a TD bank scam in June. TD Bank, which is listed as a "champion" on the coalition's campaign website, refused her request for a refund. "They're supposed to be the gatekeepers of my money and I trusted them to safeguard me," she said. "Instead, I'm left carrying the burden."
Canada news
Privacy professionals
fromAdExchanger
1 week ago

FTC Consumer Protection Chief: No Easy Answers On Privacy, 'Only Trade-Offs' | AdExchanger

Privacy depends on context and individual preferences, so regulatory frameworks and enforcement must account for varied expectations rather than treating privacy as binary.
Healthcare
fromSlate Magazine
1 week ago

I Found a Nasty Surprise When I Checked My Credit Report. I Thought I'd Defeated It, But It Keeps Coming Back.

Do not pay medical bills for services not received; report recurring fraudulent medical billing to the state department of health and dispute the collections.
fromScripps News
2 weeks ago

Publishers Clearing House bankruptcy ends payouts to 'forever' prize winners

Publishers Clearing House, known for its surprise home visits and oversized prize checks, has filed for bankruptcy, ending decades of "forever" payouts to past winners. The sweepstakes company, which operated for nearly 60 years, sold its assets to mobile gaming firm ARB Interactive for $7.1 million. Under the agreement, however, the buyer will not honor lifetime payments owed to winners before July 15.
Business
London
fromwww.standard.co.uk
2 weeks ago

Dozens of dangerous fake Labubus seized in London raids

100 counterfeit Labubus dolls seized in London were poorly made with detachable eyes and feet, posing serious choking hazards to toddlers.
Law
fromBoston.com
2 weeks ago

Boston Sports Club members will share in nearly $4 million restitution payment

Former Boston Sports Club CEO Patrick Walsh must pay $3.85 million restitution for charging members and obstructing cancellations during April 2020 gym closures.
fromFortune Asia
2 weeks ago

Australia's financial regulator slaps a $160 million fine on ANZ, its largest ever on a single entity | Fortune Asia

"Australia's ANZ, one of the country's \"big four\" banks, has agreed to pay a record fine of $240 million Australian dollars ($159.5 million) over \"widespread misconduct\", the financial regulator said Monday. The fine is the largest ever announced by the regulator against a single entity, the Australian Securities and Investments Commission (ASIC) said. ANZ was fined for \"acting unconscionably\" while managing a $14-billion bond deal with the Australian government."
Business
US news
fromSFGATE
2 weeks ago

State Says $10 Arizona Home Raffle Breaks Gambling Laws

Arizona regulators found the Phoenix Dream Home Sweepstakes to be illegal unlicensed gambling, ordered a cease-and-desist, and warned participants to stop and monitor their finances.
UK news
fromwww.standard.co.uk
2 weeks ago

Prolific Heathrow parking fraudster jailed after conning passengers out of 1.3million

Airtime Parking operator defrauded Heathrow customers of over £1.3 million, was jailed, and ordered to repay more than £725,000.
#ftc
fromBloomberg.com
2 weeks ago

Amazon, Google Probed by FTC Over Search Advertising Practices

The US Federal Trade Commission is investigating whether Amazon.com Inc. and Alphabet Inc. 's Google misled advertisers that place ads on their websites, according to people familiar with the matter.
Marketing tech
fromKotaku
3 weeks ago

Fornite Is Ditching One Of The Most Annoying Things About V-Bucks

"Starting October 14, we're adding an Exact Amount offer to the Fortnite V-Bucks purchasing page that lets you 'top up' your V-Bucks balance to the exact amount needed for the item you're trying to buy," the company announced on Thursday. "Let's say you want an item that costs 500 V-Bucks but you only have 400 V-Bucks in your account. You'll be able to buy just the 100 V-Bucks needed."
Video games
UK politics
fromwww.bbc.com
3 weeks ago

Ministers must do more on Lifetime Isa reform, say MPs

Lifetime ISAs remain flawed, mis-sold, and costly to taxpayers; ministers' limited reforms have not adequately corrected the product.
fromwww.housingwire.com
3 weeks ago

Virginia insurance commissioner issues warning regarding AOLs

Consumers should be aware AOLs are being offered as substitutes for title insurance but they do not, and legally cannot, offer the same protection as title insurance, the letter states. The gap in coverage may leave consumers without protection that they believe they purchased. White states that as long as the AOL does not offer consumers coverage that meets the definition of insurance as outline in the Code of Virginia, it is not subject to his Bureau's regulation.
Law
California
fromKqed
3 weeks ago

What's In Your Tequila? California Lawsuit Claims Some Labels Misled Consumers | KQED

A San Francisco class-action alleges Diageo mislabeled tequilas as "100% agave," risking legal and consumer-protection consequences in California.
Pets
fromLos Angeles Times
3 weeks ago

California lawmakers pass bill that will bar some popular puppy sellers

California passed a law banning online brokers and resellers from selling commercially bred puppies, closing a loophole that enabled out-of-state puppy-mill sales.
Software development
fromCreative Bloq
3 weeks ago

Adobe's latest legal clash doesn't come as a surprise

Adobe faces a class-action lawsuit alleging deceptive subscription practices, hidden terms, burdensome cancellations, and unfair early cancellation fees that trap consumers.
Law
fromFast Company
3 weeks ago

The silent manipulations that often go unnoticed, according to a Harvard law professor

Hidden manipulative tactics and procedural 'sludge' erode individual deliberation and agency, demanding legal and practical protections against manipulation.
fromwww.housingwire.com
3 weeks ago

Trump signs law banning trigger leads

This new law is a major victory for mortgage borrowers that will protect them from the barrage of unwanted calls, texts and emails they too often received immediately after applying for a mortgage, Bob Broeksmit, president and CEO of the Mortgage Bankers Association (MBA), said in a statement. It will create a more efficient, responsible, and respectful home buying process when it goes into effect on March 5, 2026.
Real estate
#cfpb
fromFortune
4 weeks ago
US politics

Exclusive: Democratic senators press big banks after Trump kills consumer protection rule that capped overdraft fees at $5

fromFortune
4 weeks ago
US politics

Exclusive: Democratic senators press big banks after Trump kills consumer protection rule that capped overdraft fees at $5

fromTruthout
4 weeks ago

Democratic Senators Demand Banks Disclose Policies on Predatory Overdraft Fees

"Overdraft and non-sufficient fund (NSF) fees are 'one of the most common exploitative mechanisms big banks use to target the poor,' Senators Elizabeth Warren (D-Massachusetts), Richard Blumenthal (D-Connecticut), and Bernie Sanders (I-Vermont) wrote to 25 banks on August 28, including JPMorgan Chase, Wells Fargo, PNC Bank, TD Bank, and Bank of America. 'When consumers' finances are already stretched thin, exorbitant overdraft fees can cause other payments to bounce - leading to even more fees in a vicious circle that can 'turn setbacks into crises,'"
US politics
California
fromSan Jose Inside
4 weeks ago

AI Price-setting Algorithms Get a Pass in Sacramento

California lawmakers killed or narrowed multiple bills limiting predictive pricing, data-center energy transparency, and broader AI oversight, delaying several AI regulation measures until next year.
fromBoston.com
4 weeks ago

New rules banning 'junk fees' are now in effect in Mass. Here's what to know.

Junk fees are "hidden, surprise, or unnecessary costs that increase the total price of a product beyond the advertised price" that businesses often don't disclose until the end of the transaction," according to the state Attorney General's Office. "Similarly, some businesses have engaged in practices related to trial offers, subscriptions, and automatic and recurring charges to conceal the total cost and nature of a product or service, while making it difficult for consumers to cancel or opt-out of such features."
Law
World news
fromDataBreaches.Net
1 month ago

Watchdog orders Lotte Card to compensate victims of hack - DataBreaches.Net

Lotte Card must set up a dedicated call center and prepare full reimbursement procedures after a cyber breach affecting 9.65 million customers.
Privacy professionals
fromenglish.elpais.com
1 month ago

A new frontier of potential abuse': Is it legitimate to charge someone flying to a funeral more than a leisure traveler?

AI-powered surveillance pricing can use personal data to charge consumers different, potentially higher prices, exploiting sensitive situations and harming competition.
Canada news
fromwww.cbc.ca
1 month ago

No fines for big grocers that promoted imported food as Canadian | CBC News

Grocers used Canadian branding to promote imported foods ('maple washing'); CFIA identified 12 cases, required corrections but issued no fines.
fromFortune
1 month ago

California crowed that it 'finally beat big oil' 2 years ago. Regulators just halted the landmark penalty payments

California energy regulators Friday put the brakes on plans requiring oil companies to pay a penalty if their profits climb too high, a temporary win for the fossil fuel industry two years after the governor declared the state had "finally beat big oil." The postponement by the California Energy Commission until 2030 comes after two oil refineries accounting for roughly 18% of the state's refining capacity announced their plans to close in the coming months.
California
Real estate
fromwww.housingwire.com
1 month ago

Does the trigger leads opt-in rule reduce mortgage competition?

Opt-in trigger lead provisions will likely be abused by retail lenders, entrenching retail market power and reducing consumer choice.
fromAbove the Law
1 month ago

Amazon Hit With Class Action Suit Over Stealth Leasing Videos - Above the Law

On Friday, a proposed class action was filed in Washington federal court against Amazon over a "bait and switch" in which the company allegedly misleads consumers into believing they've purchased content when they're only getting a license to watch, which can be revoked at any time....Lisa Reingold, who filed the lawsuit, says she bought Bella and the Bulldogs - Volume 4 on Amazon in May for $20.79 but soon lost access to the title.
Law
Digital life
fromwww.theguardian.com
1 month ago

Does buying a film digitally mean you actually own it? | J Oliver Conroy

Buying digital content often grants revocable viewing licenses rather than perpetual ownership, leaving access impermanent and subject to platform licensing and removal.
fromBoston Condos For Sale Ford Realty
1 month ago

New Laws For Landlords And Junk Fees Boston Condos For Sale Ford Realty

The change requires landlords to clearly disclose the total price of a product prior to collecting personal information from potential tenants. Additionally, landlords must state the nature, purpose and total cost of a transaction upfront and explain whether charges are optional or waivable. The new regulations also dictate specifics about cost disclosures, including size and location of written disclosures and volume, speed and cadence of audible disclosures.
Real estate
Apple
fromwww.dw.com
1 month ago

Germany updates: Canadian and Belgian PMs visit Berlin DW 08/26/2025

A German court will determine if Apple misled consumers by labeling some smartwatches "carbon neutral" amid questions about the durability of offset projects.
fromIrish Independent
1 month ago

Consumer watchdog calls out celebrity chef Donal Skehan for failing to flag paid social media posts

The Competition and Consumer Protection Commission (CCPC) issued a compliance notice to the chef on July 28, They highlighted three posts where Skehan promoted goods or events marketed by Wind Shore Goods - which sells such products as olive oil and crockery, as well a running events. Officials said the posts contravened rules aimed at making it explicit when posts are paid promotions, including clear and appropriate disclosure labels
Law
Law
fromFuturism
1 month ago

Politicians Are Trying to Make It Illegal to Sue AI Companies

A proposed Colorado bill would bar private lawsuits under the Colorado Consumer Protection Act against AI companies, leaving enforcement solely to the state Attorney General.
California
fromSan Jose Inside
1 month ago

HelloFresh Settles with Santa Clara DA for $7.5 million

HelloFresh will pay $7.5 million to settle claims it misled California consumers with deceptive automatic renewal practices and undisclosed terms, enabling difficult cancellations.
#airline-fees
fromFast Company
1 month ago
US news

Airlines have been upcharging everything from assigned seats to carry-on bags. Customers are finally pushing back

fromFast Company
1 month ago
US news

Airlines have been upcharging everything from assigned seats to carry-on bags. Customers are finally pushing back

fromFortune
1 month ago

Airline customers are suing Delta and United, claiming millions of travelers paid extra for window seats only to be seated next to windowless walls

Delta Air Lines and United Airlines were sued this week by passengers claiming they paid extra to sit in "window" seats, but were instead assigned to sit next to a windowless wall. According to the proposed class action lawsuits filed Tuesday in San Francisco federal court and Brooklyn, New York federal court, the two airlines breached their contracts by misleading customers, charging them for window seats but placing them in the gaps between the windows without effectively disclosing the seat placement to the passengers.
Travel
Arts
fromianVisits
1 month ago

Museums warn law change could let visitors see paid exhibitions for free

A two-week cooling-off clause allows museum members to claim refunds after using free exhibition tickets, potentially letting visitors see paid exhibitions without paying.
US politics
fromwww.bankingdive.com
1 month ago

FDIC would give banks flexibility on digital signage in proposed rule

FDIC proposes simplifying digital-signage and non-deposit labeling requirements for banks' websites, mobile apps and ATMs to reduce implementation burden and confusion.
fromIrish Independent
1 month ago

Revealed: The main issues and companies complained about to consumer watchdog

Consumer contacts to our helpline are vital in directing our work, particularly in enforcement. The information provided by consumers helps us to identify rogue traders, patterns of potential law-breaking and means we can target our resources for maximum impact.
Miscellaneous
E-Commerce
fromwww.baltimoresun.com
1 month ago

FTC sues ticket reseller, saying it illegally exceeded purchase limits for Taylor Swift, other shows

The FTC sued Key Investment Group for allegedly using illegal tactics to exceed ticket purchasing limits.
#hellofresh
California
fromwww.housingwire.com
1 month ago

Caliber fined $2.3M for overcharging California borrowers

Caliber settled with regulators, paying $1.8 million and refunding over $550,000 to California customers for irregularities in their lending practices.
US politics
fromFortune
1 month ago

Inside the battle between the old guard and the upstarts for the future of the financial system

The battle between fintech firms and banks centers on open banking concepts and regulatory shifts within the Trump administration.
fromwww.independent.co.uk
1 month ago

Urgent recall from two high street stores over children's clothing

Two major high street chains, Next and Matalan, have recalled items from their Miss Summer clothing range due to a risk of strangulation from decorative cords that exceed permissible lengths.
UK news
fromLos Angeles Times
1 month ago

Kellogg says it will remove artificial dyes from cereals by the end of 2027

Kellogg Co. will remove artificial dyes from cereals by the end of 2027, following pressure from government and consumers to eliminate synthetic colorings.
Food & drink
UK news
fromwww.theguardian.com
1 month ago

Britain's biggest bailiff firm forced into refunds programme after overcharging

Marston Holdings overcharged individuals for unpaid debts, prompting a refunds programme and regulatory scrutiny.
US politics
fromFortune
1 month ago

New York sues Zelle after Trump's CFBC drops similar case: 'No one should be left to fend for themselves after falling victim to a scam'

New York Attorney General sues Zelle's parent company for failing to protect users from fraud.
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