"Gary Collins, who relies on gluten-free food for medical reasons, says he is baffled and wholly disappointed after discovering that free pizzas earned through Domino's rewards can't be redeemed on gluten-free bases."
"Under the Domino's loyalty scheme, Gary says customers earn stamps towards a free large pizza - but the reward is only available on small gluten-based pizzas, making it impossible for gluten-free customers to redeem."
"'You look at people like me, who is a regular weekly customer, and there is no solution. It's not like somebody my position can just go okay, this time, I'll just order whatever.'"
"A spokesperson for Domino's Pizza said the loyalty scheme is in a 'trial phase', and is not currently set up to offer gluten-free pizzas as the free reward pizza."
Gary Collins expresses disappointment with Domino's loyalty scheme that excludes gluten-free pizzas from its rewards. While customers can earn stamps towards a free large pizza, only small gluten-based pizzas are eligible. Collins highlights the difficulty gluten-free customers face, as they cannot use the app for rewards, nor can they place orders over the phone. He emphasizes that despite being a regular customer, there is no viable option for him, as the current system remains in a trial phase which does not accommodate gluten-free pizzas.
Read at www.yourlocalguardian.co.uk
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