Heathrow warns of delays as suspected cyber-attack hits European airports

"Flights have been delayed and cancelled at airports including Heathrow after an alleged cyber-attack targeted a service provider for check-in and boarding systems. Airports in Brussels and Berlin are also experiencing delays and disruption after the technical issue affecting Collins Aerospace, which works for several airlines at airports across the world. Heathrow said passengers should check their flight status before travelling."

"Collins Aerospace, which provides check-in and boarding systems for several airlines across multiple airports globally, is experiencing a technical issue that may cause delays for departing passengers. While the provider works to resolve the problem quickly, we advise passengers to check their flight status with their airline before travelling. Please arrive no earlier than three hours before a long-haul flight or two hours before a domestic flight. Additional colleagues are available in check-in areas to assist and help minimise disruption. We apologise for any inconvenience."

"There was a cyber-attack on Friday night 19 September against the service provider for the check-in and boarding systems affecting several European airports, including Brussels airport. This means that at the moment only manual check-in and boarding is possible. The service provider is actively working on the issue and trying to resolve the problem as quickly as possible. This has a large impact on the flight schedule and will unfortunately cause delays"

A suspected cyber-attack targeted Collins Aerospace’s check-in and boarding systems, disrupting operations at multiple European airports including Heathrow, Brussels and Berlin. The technical failure forced airlines to revert to manual check-in and boarding at affected airports, increasing waiting times and causing delays and cancellations. Airports advised passengers to verify flight status with their airline and to only travel if flights were confirmed, recommending arrival no earlier than three hours for long-haul or two hours for domestic. Collins Aerospace is working to resolve the issue while airports deployed extra staff to assist passengers. Collins Aerospace has been approached for comment.

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