Eileen Schoch traveled to her mother's funeral in Asheville, N.C. and found the hotel room the one she'd called about in advance wasn't accessible as promised. Schoch, who uses a wheelchair after two strokes, couldn't use the room's toilet without assistance from her husband or daughter. The grab bars were in the wrong place. She couldn't get into the shower because it had a door too narrow for her wheelchair. She got sponge baths for three days.
California's small businesses face immense challenges, particularly from trial attorneys exploiting the Americans With Disabilities Act. These legal ambushes often target technical infractions with no ill intent.