#billing-practices

#billing-practices

UnitedHealth Group is cooperating with federal investigations into its Medicare business relating to billing practices and the collection of diagnoses for increased payments.

"No subscription business model should be structured to profit from a gauntlet-style cancellation process," said Erin Witte, Director of Consumer Protection for the Consumer Federation of America, in a statement on the click-to-cancel rule.

In-house experience often contradicts the perception of high-touch service, revealing issues like poor communication and delayed billing from law firms.