What Should Your Company's AI Sound Like to Customers?
Voice AI is becoming the primary interface for customer service, with conversational assistants projected to handle 70% of customer-service journeys by 2028 and 80% of common conversations by 2029.
Lessons Learned From Building LinkedIn's First Agent: Hiring Assistant
LinkedIn moved from simple offline GPT-driven collaborative articles to coach-era conversational assistants using prompt chains, retrieval, intent routing, and tool planning.
AI-powered browsers integrate conversational assistants to automate web tasks and shift users away from traditional search engines toward agent-driven browsing.