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Artificial intelligence
fromTheregister
1 week ago

John Henry still leading the race vs. AI in customer service

AI in customer service is boosting efficiency and creating new AI-related human roles, with only 20% reducing staffing while many hire or retain employees.
fromBusiness Insider
2 months ago

Google Cloud's CEO says he doesn't buy into the hype that AI is going to automate everyone's jobs

Google Cloud CEO Thomas Kurian says AI isn't here to replace you - it's here to help you keep up. In an interview with the tech newsletter Big Technology, Kurian dismissed the hype that AI will automate so much work that it will cost everyone their jobs. He said AI's role for the foreseeable future is to bridge the gap between what workers can do today and what they aspire to do in the future. "I think there is definitely a middle ground," he said.
Artificial intelligence
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