Meta gives advertisers new AI personalization tools - while using your chats to target content
Meta offers a free Business AI agent via Meta Ads to automate online customer support, sales assistance, and ad personalization for small and medium businesses.
Marc Benioff says Salesforce has already cut 4,000 customer support staff for AI agents - and workforce productivity hasn't dipped
Salesforce reduced customer support headcount from about 9,000 to 5,000 by deploying Agentforce, maintaining comparable support quality while increasing automation and productivity.