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1 day agoGartner CEO: 'It Can Take a Couple of Years' Before Investors See the Payoff
Gartner's transformation is effective, but investors must be patient as subscription renewals take time to reflect improvements.
"Most agentic AI projects right now are early stage experiments or proof of concepts that are mostly driven by hype and are often misapplied," said Anushree Verma, Senior Director Analyst at Gartner.
These findings indicate a significant pivot in customer service strategies, where organizations now recognize the irreplaceable value of human agents juxtaposed with AI capabilities.