"The customer's perception is your reality." - Kate Zabriskie To paraphrase what's often been said about getting outside lawyers to change what they are doing: It's hard to tell a room full of millionaires the way they're doing things is all wrong. Be that as it may, a new study by the Association of Corporate Counsel and Everlaw could spell trouble and be harbinger of change for outside lawyers.
AI is already replacing my job without firing me (for now). Legal executives expect the work of in-house legal teams to start and end with AI tools. This expectation makes sense given that a key role of legal executives is to use legal costs efficiently, and AI tools have the most appealing potential to reduce time and costs on research, contract drafting, case management, providing guidance, and other projects.