#itsm
#itsm

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Agentforce IT is Salesforce's biggest threat to ServiceNow

Salesforce CEO Mark Benioff crowed to investors on Wednesday that the company's Agentforce IT Service, which debuted in October, was already winning customers and saving them money. He singled out PenFed, one of the nation's largest credit unions, as one of the early users and claimed PenFed is projecting a 30 percent cut in operating costs, and $2 million in savings.

Tech industry

DevOps

fromInfoWorld

1 month ago

How to improve technical documentation with generative AI

Generative AI enables developers to create and maintain up-to-date devops and ITSM documentation by aligning tools, audience, and purpose with the pace of code changes.

Tech industry

fromTechzine Global

1 month ago

Salesforce enters ITSM market, will ServiceNow regret its CRM move?

Salesforce launched Agentforce IT Service, a full ITSM solution on the Agentforce platform, expanding Service Cloud capabilities and directly challenging ServiceNow.

Artificial intelligence

fromDevOps.com

3 months ago

Bringing Trust and Governance to AI-Driven DevOps - DevOps.com

AI is transforming DevOps by reshaping productivity, security, and software supply chains, requiring trust, verification, and alignment with practitioner experience.

Women in technology

fromHackernoon

8 months ago

Saaniya Chugh, Senior Technical Consultant: On Writing and Inspirations | HackerNoon

The AI art revolution is raising significant concerns about digital consent and privacy with facial data usage.