Marketing tech
fromForbes
5 days agoThe Cost Of Missed Connections From Existing Customers
Marketing drives attention, but customer service often avoids conversations through call deflection, creating hidden costs from leaky-bucket retention.
Trip.com's Q4 results confirm the company's international expansion is gaining real traction, with its global platform growing at three times the rate of its domestic business. The full-year story is compelling: revenue of $8.925 billion and operating income of $2.257 billion reflect a scaled, profitable travel platform.