Digital life
fromBusiness Matters
1 day agoHow streaming learned to keep customers
Affordability and downgrade paths reduce cancellations by keeping subscribers engaged through flexible tiering and between-session retention mechanics.
Most founders spend their energy on social media posts and paid ads while ignoring the audience they've already built. You have people's email addresses. They gave them to you. And you're not talking to them, or you're sending them content that doesn't deserve their attention. With over 4.4 billion email users worldwide, the newsletter you could be writing is the growth channel most likely to change your business. The founders who figure this out build something no algorithm can take away.
When an old friend and colleague of mine recommended the book "Growth Levers and How to Find Them," by Matt Lerner, I expected yet another business book that promised dramatic results within 100 pages and a quick two to three hour read. I'm talking about the kind of book that gets you all excited, only to leave you feeling deflated when you realize you can't influence your organization enough to make the necessary changes.