While Marr did eventually hear back from UPS, he wasn't exactly enthused with the shipping giant's steps for resolution: "Asking me to describe what my guitars look like is not filling me with confidence. They look exactly like the ones you put in one of your a [sic] delivery vans days ago. Remember?" Marr's next tweet may have ultimately proven helpful to UPS, providing identifying information about his guitar cases
UPS customer service provided multiple contradictory explanations regarding the lost guitar, including claims of destruction in wildfires and damage during transit.