#windowless-seats

#windowless-seats

Have you ever booked a window seat only to board and find that you're not looking out at the clear blue skies but rather at a white wall? While it's not a common occurrence, it's still a frustrating surprise. But why don't those seats have windows? It's because sometimes airlines customize the aircraft and add more rows than it was initially designed for. Fundamentally, the issue arises because windows are permanent structural elements, whereas seat layouts can change based on airline preferences.

Delta Air Lines and United Airlines were sued this week by passengers claiming they paid extra to sit in "window" seats, but were instead assigned to sit next to a windowless wall. According to the proposed class action lawsuits filed Tuesday in San Francisco federal court and Brooklyn, New York federal court, the two airlines breached their contracts by misleading customers, charging them for window seats but placing them in the gaps between the windows without effectively disclosing the seat placement to the passengers.

One of the most disappointing seats on a Boeing 737 is central to a lawsuit filed in a federal court in San Francisco this week. A San Francisco man joined the class action suit against United Airlines Tuesday, alleging the airline charged him extra for a window seat that was actually next to a wall. Marc Brenman of San Francisco, along with Aviva Copaken of Los Angeles, filed the complaint alleging that United "misleads its customers by selling 'window' seats without windows."