Sam Altman expressed concerns that artificial intelligence could completely eliminate certain job categories, specifically in customer support. He claimed that AI could perform tasks traditionally done by humans more efficiently, without errors, and streamline the customer experience. Critics argue that AI technology is not yet reliable for all situations, and businesses have faced negative consequences for attempting to replace human workers with AI systems. Despite promises to reduce labor costs through AI, some companies have reverted to maintaining human workforce to preserve customer trust and satisfaction.
Sam Altman warned that certain job categories, such as customer support, could be completely eliminated by AI, indicating a shift in the labor market.
AI has the potential to replace human customer support agents by providing faster and more efficient services without mistakes, as stated by Altman.
Concerns have been raised that AI may not always be reliable and companies have faced backlash for reducing human labor in favor of AI.
Klarna's CEO acknowledged the negative perception of replacing human workers with AI and emphasized the importance of human interaction in customer service.
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