"SoundHound's voice AI technology addresses one of the most persistent challenges in the food service industry: missed calls during busy periods. The system ensures every phone call gets answered, regardless of how overwhelmed a restaurant location becomes. This isn't just about basic call handling - the AI agent can manage multiple calls simultaneously, process complex orders, and provide instant answers to common customer questions about store hours, locations, and menu items."
"What sets this solution apart is its comprehensive training on Red Lobster's complete menu. The system understands the nuances of seafood preparations, seasonal offerings, and customization options that make Red Lobster's dining experience unique. Orders flow directly into each restaurant's point-of-sale system, eliminating the traditional bottlenecks that occur when staff juggle phone orders alongside in-person service. The partnership prioritizes convenience without sacrificing the personal touch that defines quality hospitality."
Red Lobster implemented SoundHound AI's voice ordering system company-wide to eliminate missed calls and streamline takeout operations. The AI answers every call, manages multiple simultaneous interactions, processes complex orders, and answers common customer questions. The system is trained on Red Lobster's full menu, including seafood preparations, seasonal items, and customization options, and routes orders directly into each restaurant's point-of-sale system to remove bottlenecks. Customers can use natural conversational ordering, benefit from remembered preferences and quick reordering, and still opt to speak with staff. The deployment aims to improve guest convenience, operational efficiency, and service consistency.
Read at Food & Beverage Magazine
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