
"Workers entering the workforce can't remember a time without access to the Internet and Google Search available at any time on their smartphone (sometimes called the "iGeneration," or "iGen" after Apple's popular naming convention), and they expect formal and informal training on the job will match the learning style they grew up with: tech-enabled and personalized self-guided and on-demand in mobile-friendly, microlearning chunks."
"As a digital transformation makes its way across the corporate training landscape, the currency of the modern learning economy is your learner's attention-hard to get, and harder to keep. For many traditional risk-averse training organizations, it will take an uncomfortable wave of disruptive innovation to move forward with a content delivery strategy matching their iGen customers' learning style and exceeding ULX expectations."
As Boomers retire, training organizations face high churn and must meet replacement workers' higher expectations for a User Learning Experience (ULX). New entrants grew up with constant Internet and smartphone access and expect training to be tech-enabled, personalized, self-guided, on-demand, and delivered in mobile-friendly microlearning chunks. Training content requires higher engagement and production value to attract sophisticated media consumers. Learner attention becomes the primary currency in the modern learning economy. Risk-averse organizations will need disruptive innovation and digital transformation to close gaps. Lessons from alternate industries and continuous improvement approaches can accelerate the shift toward ULX-aligned content delivery.
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