"Changes that Disney made to a popular program that lets qualifying disabled people skip long lines at its California and Florida theme parks are too restrictive, disabled fans contend in a federal lawsuit and shareholder proposal that seek to expand eligibility. The battle over who can skip long lines on popular rides because of their disabilities marks the latest struggle by Disney to accommodate disabled visitors while cracking down on past abuses."
""This isn't right. This isn't what Walt and Roy would have wanted," said Shannon Bonadurer, referring to the Disney brothers who founded the entertainment empire. Despite being unable to wait for long periods of time in the heat because she uses an ileostomy bag, Bonadurer was denied a pass for the disability program. In a statement, Disney said it was committed to providing a great experience to all visitors, particularly those with disabilities who may require special accommodations."
Disney implemented stricter eligibility rules for its Disability Access Service, allowing qualifying disabled guests to reserve ride times and use expedited lines. Disabled visitors and advocates filed a federal lawsuit and a shareholder proposal arguing the new restrictions are too narrow and exclude legitimately disabled people. Some applicants report being denied DAS passes despite medical conditions that prevent waiting in long queues. Disney says it is committed to providing accommodations and changed DAS after abuses and rapid program growth. The dispute centers on balancing access for disabled guests with preventing exploitation of the system.
Read at www.mercurynews.com
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