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fromTheregister
1 week ago

Agentforce IT is Salesforce's biggest threat to ServiceNow

Salesforce CEO Mark Benioff crowed to investors on Wednesday that the company's Agentforce IT Service, which debuted in October, was already winning customers and saving them money. He singled out PenFed, one of the nation's largest credit unions, as one of the early users and claimed PenFed is projecting a 30 percent cut in operating costs, and $2 million in savings.
Tech industry
#salesforce
fromBusiness Insider
1 week ago
Artificial intelligence

Marc Benioff is writing Salesforce's annual strategy document. He shared the key details early with Business Insider.

Artificial intelligence
fromIT Pro
1 month ago

Dreamforce 2025: What's an agentic OS?

Salesforce is pivoting strongly into AI agents, extending platform capabilities into a marketplace/fabric/agent builder and integrating Slack as a primary CRM front end.
Artificial intelligence
fromTheregister
1 month ago

Salesforce bets on $60B automated future by 2030

Salesforce aims to surpass $60 billion revenue by 2030 by expanding AI- and data-driven services and Agentforce while warning against generative-AI hype.
fromBusiness Insider
1 week ago
Artificial intelligence

Marc Benioff is writing Salesforce's annual strategy document. He shared the key details early with Business Insider.

more#salesforce
Artificial intelligence
fromTechzine Global
1 week ago

Why 90% of AI agent deployments start with customer service

Agentforce uses AI agents in Service Cloud to automate service channels, deliver rapid cost savings, and shift service teams from cost centers to revenue drivers.
Artificial intelligence
fromAxios
3 weeks ago

Exclusive: IRS deploys AI agents

The IRS is deploying Salesforce's Agentforce AI to augment diminished staff, accelerating case processing while maintaining human review and guardrails.
Venture
fromIT Pro
1 month ago

Salesforce could become the king of enterprise AI - but only if customers believe in its potential

Salesforce's Agentforce and Slack's role as an 'agentic OS' position the company to accelerate enterprise AI adoption and reclaim market leadership.
fromBusiness Insider
1 month ago

Salesforce CEO Marc Benioff says AI innovation is 'far exceeding' customer adoption

Customers are getting their head around how to deploy AI,
Artificial intelligence
fromTheregister
1 month ago

Salesforce dream: AI agents as helpers, not replacements

The agentic revolution, there's no question, it is here.
Artificial intelligence
EU data protection
fromTechzine Global
2 months ago

AgentForce will fix cybersecurity threats and compliance issues automatically

Salesforce expands Agentforce with AI agents that automate threat detection, response, and compliance checks, integrating with CrowdStrike, Okta, Security Center, and Privacy Center.
Marketing tech
fromMarTech
3 months ago

Winter 2026 Salesforce release will be heavy on Agentforce for marketers | MarTech

Agentforce expands across Salesforce marketing apps, embedding AI to improve campaign creation, optimization, prospect management, and data-driven marketing decisions.
Artificial intelligence
fromTheregister
3 months ago

Salesforce unleashes FedRAMP AI agents on US public sector

Federal agencies can deploy Salesforce's FedRAMP High–authorized Agentforce AI agents to automate citizen services, recruitment, complaints, benefits, and code enforcement.
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