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Intuit said its tools, such as TurboTax, Credit Karma, QuickBooks and Mailchimp, will be accessible through ChatGPT, allowing users to ask questions and complete tasks such as estimating tax refunds, reviewing credit options, or managing business finances. With users' permission, Intuit's apps will be able to access their financial data to generate responses and complete tasks, like sending marketing messages or issuing invoice reminders.
Which? surveyed more than 4,000 UK adults about their use of AI and also put 40 questions around consumer issues such as health, finance, and travel to six bots - ChatGPT, Google Gemini, Gemini AI Overview, Copilot, Meta AI, and Perplexity. Things did not go well. Meta's AI answered correctly just over 50 percent of the time in the tests, while the most widely used AI tool, ChatGPT, came second from bottom at 64 percent. Perplexity came top at 71 percent. While different questions might yield different results, the conclusion is clear: AI tools don't always come up with the correct answer.
AI hype is following a well-worn path. During the dot-com boom, we were promised the internet would bring an overnight revolution. While it was revolutionary, some changes arrived quickly, but most unfolded over years, marked as much by failures and false starts as by lasting breakthroughs. I was at Inbound in San Francisco last week, and the AI hype was overwhelming. Conversations were either focused solely on the tactical use of AI or, interestingly, on reframing AI in our minds.