#customer-backlash

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#cracker-barrel #logo-change #rebranding #branding #restaurant-industry #vpnsecure #lifetime-subscriptions
Coffee
fromTasting Table
4 days ago

'False Advertising' - Starbucks Fans Are Not Happy With A Change To The Beloved Eggnog Latte - Tasting Table

Starbucks replaced real eggnog with an eggnog-flavored powder in its Eggnog Latte, prompting customer and barista complaints about flavor and quality.
Marketing
fromParade
1 week ago

Shay Mitchell's Beis Called Out for 'Illegal' Cyber Monday Email Stunt

Béis used deceptive 'Fraud alert' Cyber Monday email subject lines that may violate FTC and CAN-SPAM rules and prompted strong customer backlash.
Food & drink
fromFortune
2 weeks ago

McDonald's promoted its new $8 nugget combo meal, then got blasted online with complaints about affordability, quality and service | Fortune

McDonald's rolled out cheaper combo deals like an $8 10-piece Nugget meal but faced online backlash over price, perceived quality declines, and long drive‑through waits.
fromMarTech
3 months ago

When and how to approach a brand refresh | MarTech

First, changes to the search landscape, which have companies thinking about visibility and LLM citations over SERPs and clicks, are seen as brand marketing efforts. But brands also made news by taking actions that seem to go against their brand values or upset customers. Southwest Airlines, which for years touted "Bags fly free" started charging for checked bags. Cracker Barrel tried to update its logo and faced a backlash from its customer base that threw the brand into national politics.
Marketing
#cracker-barrel
fromFortune
3 months ago
Business

Trump wishes Cracker Barrel 'Good luck into the future' after it restores old logo. 'Make lots of money and, most importantly, make your customers happy again'

fromFortune
3 months ago
Marketing

Cracker Barrel's logo fiasco shows how hard it is to freshen things up without annoying loyal customers

fromFortune
3 months ago
Business

Trump wishes Cracker Barrel 'Good luck into the future' after it restores old logo. 'Make lots of money and, most importantly, make your customers happy again'

fromFortune
3 months ago
Marketing

Cracker Barrel's logo fiasco shows how hard it is to freshen things up without annoying loyal customers

more#cracker-barrel
Food & drink
fromFortune
3 months ago

Cracker Barrel's inconvenient fact: all the customers who loved its old logo had stopped going to the restaurant

Cracker Barrel reversed a modernized logo change after customer and political backlash, preserving its nostalgic branding while pursuing broader menu and store modernization.
fromFortune
3 months ago

Cracker Barrel, under fire from Donald Trump Jr. and Steak n' Shake, apologizes to fans but won't drop new logo

"If the last few days have shown us anything, it's how deeply people care about Cracker Barrel. We're truly grateful for your heartfelt voices,"
Marketing
NYC startup
fromwww.aljazeera.com
6 months ago

A US airline faces backlash as it begins deportation flights

Avelo Airlines has signed a controversial contract to operate deportation flights, leading to significant backlash from customers and employees.
#vpnsecure
fromArs Technica
7 months ago
Privacy professionals

VPNSecure owner says it had to cancel unsustainable lifetime subscriptions

The CEO of InfiniteQuant regrets the decision to acquire VPNSecure due to unsustainable lifetime subscriptions.
fromArs Technica
7 months ago
Privacy professionals

VPN firm says it didn't know customers had lifetime subscriptions, cancels them

VPNSecure cancels lifetime subscriptions after acquisition, sparking backlash from customers.
more#vpnsecure
fromTheregister
7 months ago

VPN Secure parent co CEO explains why lifetime deals axed

Users didn't care for the excuses, with many taking to Reddit and Trustpilot to express their dissatisfaction as what they viewed as "poor form," "gaslighting," and profoundly bad business.
Privacy professionals
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