#customer-interactions

[ follow ]
fromwww.mercurynews.com
1 week ago

Miss Manners: Wouldn't I know if I had developed a Ukrainian accent?

Restaurant patrons should not be asking such questions, but Miss Manners understands that they do and that appearing to be offended or unfriendly can have adverse consequences for both the business and your employment. The polite response is to say, in a bright, friendly way, No, I'm from here before moving on to restaurant business. This will not lessen your own annoyance at being asked, but if it ever-so-slightly embarrasses the patron, perhaps you will have saved the next employee from such unwanted attention.
Relationships
[ Load more ]