AI fundamentally changes how brands operate digitally. The combination of Symbl.ai's advanced technology and Invoca's established leadership in AI will put forward-thinking brands in a position to deliver the buying journey of the future.
The digital transformation has led to 'popcorn thinking,' which has indirectly shaped a non-linear journey. Potential customers navigate circular loops, freely entering or exiting any phase.
The point of the PMO at AT&T was to make sure that customer experience design wasn't a one-time checkbox. We wanted to ensure that we leveraged customer insights during the entire product development process.
In a 15-year-plus go-to-market strategy career, I have worked with hundreds of B2B companies directly, indirectly with other consultants or through any of the many accelerator programs I mentor on. During that time, I have seen a typical consistency that breaks all strategies - the lack of willingness to deep-dive research layered on poor proprietary data.