People in the service industry will still be unfailingly polite in the face of a customer's cavalier attitude to time, but I can promise you they are seething inside-and judging you.
The judges said: "Greater Anglia has consistently delivered a robust and reliable service for its users over the past year. While the judges felt the operator had been dealt a strong hand thanks to recent investment in an all-new fleet, the company has played it well, reflected in its partnership with Network Rail that has delivered industry-leading punctuality."