You send a tidy email at 10:12, outline the request, add a friendly "when you have a moment," and expect a reply before lunch. In Italy, the moment might be next Tuesday. If you are wired to hit inbox zero, Italy can feel like a slow lane. You write at 09:00, someone opens it at 18:47, and nothing lands until the following week. Then, when the answer arrives, it is complete, polite, and stamped with a protocol number like the matter just entered a courthouse.