"Awareness campaigns are important, but they only go so far," said Jessica Fraser of Timmins, Ont., who lost $10,000 in a TD bank scam in June. TD Bank, which is listed as a "champion" on the coalition's campaign website, refused her request for a refund. "They're supposed to be the gatekeepers of my money and I trusted them to safeguard me," she said. "Instead, I'm left carrying the burden."